SafePrompt Mobile Support

Fast assistance for SafePrompt Mobile users

Current Version: 1.01 (iOS)

Contact Support

For technical support, questions, or assistance:

support@safeprompt.eu

We typically respond within 24 hours during business days.
Response Time: Monday - Friday, CET/CEST timezone

Frequently Asked Questions

How do I import a PDF file into SafePrompt Mobile?

You can import PDF files by tapping the "Import" button in SafePrompt Mobile, then selecting "PDF" from the document picker. The app will extract text from your PDF for anonymization. Make sure your PDF contains selectable text (not just images).

Why weren't all names/sensitive data anonymized?

SafePrompt Mobile uses advanced AI to detect names and sensitive information, but it may occasionally miss some items. You can manually review the results and add any missed items to your custom anonymization list. The app learns from your corrections to improve future results.

Does SafePrompt Mobile work offline?

Yes! SafePrompt Mobile processes all your data locally on your device. No internet connection is required for anonymization, ensuring your sensitive information never leaves your device.

What types of sensitive information does SafePrompt Mobile detect?

SafePrompt Mobile automatically detects and can anonymize names, email addresses, phone numbers, addresses, dates, organizations, and other personally identifiable information. You can also create custom rules to anonymize specific terms or patterns unique to your needs.

Can I customize what gets anonymized?

Absolutely! SafePrompt Mobile allows you to review and edit the anonymization results before finalizing. You can add items to your personal anonymization list, exclude certain terms from being anonymized, and create custom replacement patterns to suit your specific needs.

How do I export my anonymized text?

After anonymization, you can copy the text to your clipboard by tapping the "Copy" button, or share it directly through the share sheet by tapping the share icon. You can also save it to your prompt library for future use.

Legal Notice

Contact

Sascha Schweitzer
Wannweil, Germany
Contact only via email
support@safeprompt.eu

Responsible for Content

Content responsibility according to § 7 Abs.1 TMG:
Sascha Schweitzer
Wannweil, Germany

Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.